Terms of Service

Agreement to Terms

By engaging Mutikanga Mark Ryan ("I", "me", or "my") for web development, design, or consulting services, you ("Client", "you", or "your") agree to be bound by these Terms of Service. Please read them carefully before proceeding with any project.

Services

I provide web development, design, and digital consulting services as described on my website and in individual project proposals. The specific scope, deliverables, timeline, and pricing for each project will be outlined in a separate project agreement or proposal.

Project Process

Proposals and Agreements

Before starting any project, I will provide a detailed proposal outlining the scope of work, timeline, and pricing. Work begins only after you accept the proposal and provide the required deposit payment.

Revisions

Each project includes a specified number of revision rounds as outlined in your project agreement. Additional revisions beyond the agreed scope may incur extra charges at my standard hourly rate.

Client Responsibilities

To ensure successful project delivery, you agree to:

• Provide all required content, assets, and information in a timely manner
• Respond to communications and feedback requests promptly
• Provide clear and consolidated feedback during revision rounds
• Make payments according to the agreed schedule

Payment Terms

Deposits

A deposit is required before work begins. The deposit amount varies based on project size and is non-refundable once work has commenced.

Payment Schedule

Payment structures typically follow these guidelines:

• Projects under $10,000: 50% deposit, 50% on completion
• Projects $10,000-$25,000: 40% deposit, 30% at design approval, 30% on delivery
• Projects over $25,000: 30% deposit, milestone payments, 20% on delivery

Late Payments

Invoices are due within 14 days of receipt unless otherwise agreed. Late payments may result in project delays or suspension of services.

Intellectual Property

Ownership

Upon receipt of full payment, you will own all rights to the final deliverables created specifically for your project. I retain the right to use the work in my portfolio and for promotional purposes.

Third-Party Assets

If your project includes third-party assets (fonts, images, plugins), you are responsible for obtaining appropriate licenses. I will advise on licensing requirements but cannot be held liable for unlicensed use.

Pre-Existing Work

Any frameworks, code libraries, or tools I have developed prior to your project remain my intellectual property. You receive a license to use these components within your project.

Warranties and Liability

Warranty Period

All projects include a post-launch support period (30-60 days depending on the package) during which I will fix bugs and issues at no additional cost. This does not include changes to scope or new feature requests.

Limitation of Liability

I strive to deliver high-quality work but cannot guarantee specific business outcomes (increased sales, traffic, etc.). My liability is limited to the amount paid for the services in question.

Indemnification

You agree to indemnify and hold me harmless from any claims arising from your use of the deliverables, including content you provide.

Project Delays and Cancellation

Delays

If you fail to provide required materials or feedback within reasonable timeframes, the project timeline may be extended. Extended delays (over 30 days) may require project re-scheduling and additional fees.

Cancellation

Either party may terminate a project with written notice. If you cancel:

• Before work begins: Full refund minus any administrative fees
• During the project: Payment for work completed to date
• Deposits are non-refundable once work has commenced

Confidentiality

I agree to keep confidential any proprietary information you share during our engagement. This includes business strategies, technical specifications, and unpublished content. This obligation survives the termination of our agreement.

Force Majeure

Neither party shall be liable for delays caused by circumstances beyond reasonable control, including natural disasters, internet outages, or other unforeseen events.

Dispute Resolution

Any disputes arising from these terms or our engagement will first be addressed through good-faith negotiation. If unresolved, disputes will be subject to the laws of Uganda.

Changes to Terms

I reserve the right to update these terms at any time. Changes will be posted on this page. Existing projects will continue under the terms agreed at the time of engagement.

Contact

If you have questions about these terms, please contact me at:

• Email: mutikanga.mark@mmrug.com
• Location: Kampala, Uganda